Privacy Policy 

Last Updated: February 26, 2025 

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services and informs you about your privacy rights and how the law protects you. 

We use your personal data to provide and improve our online and in-person mental health therapy and related services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. 

1. Interpretation and Definitions 

Interpretation 

The words with capitalized initial letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural. 

Definitions 

For the purposes of this Privacy Policy: 

– Account means a unique account created for you to access our services or parts of our services. 

– Affiliate means an entity that controls, is controlled by, or is under common control with a party. 

– Company (referred to as either ‘the Company,’ ‘We,’ ‘Us,’ or ‘Our’ in this Policy) refers to MOODRX LLC, including its subsidiaries: MOODRX THERAPY NETWORK LLC, SILVER LINING CLINICS LLC, and JOB BEHAVIORAL HEALTH LLC, located at 7901 4th St N Ste 300, St Petersburg, FL 33702. 

– Personal Data is any information that relates to an identified or identifiable individual. 

– Service refers to the online and in-person mental health therapy and related services provided by the Company. 

– Service Provider means any natural or legal person who processes the data on behalf of the Company, including but not limited to therapists, social workers, psychologists, coaches, psychiatrists, nurse practitioners, account administrators, billing staff, and any other staff with legal authority to access data on a need-to-know basis. 

– Website refers to MoodRx LLC, accessible from https://moodrx.com. This may include other websites owned by MOODRX LLC. 

– You means the individual accessing or using the Service, whether as a patient receiving therapy services or a provider delivering therapy services. 

2. Collecting and Using Your Personal Data 

Types of Data Collected 

Personal Data 

While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to: 

– Name, email, phone number 

– Address, state, ZIP code, city 

– Payment details (processed through Stripe) 

– Health history and medical information (subject to HIPAA compliance) 

– Cookies and tracking data 

– Data from third parties, including insurance providers and partner therapists 

Usage Data 

Usage Data is collected automatically when using the Service and may include: 

– Internet Protocol (IP) address, browser type, and device information 

– Pages visited on our Website and time spent on them 

– Unique device identifiers and other diagnostic data 

3. Use of Your Personal Data 

– To provide and maintain our mental health therapy and related services. 

– To manage your account and registration as a user. 

– For payment processing and appointment scheduling. 

– To comply with legal and regulatory obligations. 

– We do not sell patient or provider data to any third parties for any purpose. 

– Data will only be shared if legally required by state, local, federal laws, courts, or with patient consent. 

4. Data Storage & Security 

– User data is stored on Amazon AWS encrypted databases. 

– Data access is provided using the highest level of encrypted protocols using 256 Bit SSL. 

– We do not store credit card data; all transactions are securely processed through Stripe. 

– Patient data is retained for seven (7) years, as required by law. 

5. CCPA & COPPA Compliance 

– California residents have the right to request access to their personal data, request deletion, and opt-out of data selling. 

– We do not sell personal information as defined by the CCPA. 

– We do not knowingly collect personal data from children under 13 years of age without parental consent. 

– If we discover that a child under 13 has provided personal data without parental consent, we will delete such information immediately. 

6. Contact Information 

For privacy-related concerns, users may contact us via: 

– Mail: 7901 4th ST N STE 300, St Petersburg, FL 33702 

– Website Contact Form: https://moodrx.com 

Terms, Conditions, and Disclaimer 

Last Updated: February 26, 2025 

1. Introduction 

Welcome to MOODRX LLC. These Terms and Conditions govern your use of our online and in-person mental health therapy and related services (the ‘Service’). By accessing or using our Service, you agree to be bound by these Terms and Conditions, our Privacy Policy, and the Disclaimer outlined below. 

If you do not agree with any part of these Terms and Conditions, you must discontinue the use of our Service immediately. 

By using any part of our Service, including booking, attending, or providing therapy sessions, you acknowledge and agree to all the terms, conditions, and disclaimers outlined in this document. 

2. Interpretation and Definitions 

Interpretation 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural. 

Definitions 

– Company refers to MOODRX LLC, including its subsidiaries: MOODRX THERAPY NETWORK LLC, SILVER LINING CLINICS LLC, and JOB BEHAVIORAL HEALTH LLC. 

– Service refers to the online and in-person mental health therapy and related services provided by the Company. 

– Website refers to MoodRx LLC, accessible from https://moodrx.com. 

– You means the individual accessing or using the Service, either as a patient receiving therapy services or a provider delivering therapy services. 

3. User Accounts 

To use certain features of our Service, you must create an account and provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. 

Users are not allowed to share their login credentials with any other person. Sharing credentials risks exposing Protected Health Information (PHI) and Personally Identifiable Information (PII), which can lead to security breaches and violations of privacy regulations. Any unauthorized access resulting from credential sharing is the sole responsibility of the user. 

4. Payment Policy 

Fee Structure 

– MOODRX LLC does not require subscriptions. Patients pay per session using direct pay methods, insurance, Medicare, or a combination of these. 

– Fees paid for therapy sessions are non-refundable. 

– A patient or their legal guardian (in the case of minors) is always liable for all session fees. 

Late Cancellation & No-Show Fees 

– If a patient cancels their appointment less than 24 hours before the scheduled appointment time or does not show up, they are personally liable for a $75 late cancellation or no-show fee. 

– This fee cannot be charged to insurance or Medicare and must be paid directly by the patient. 

Payment Due Date 

– All patient payments are due prior to the appointment or at the time of the appointment. 

5. Limitation of Liability 

To the maximum extent permitted by law, MOODRX LLC and its subsidiaries shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of our Service. 

6. Dispute Resolution 

If you have any dispute with us, you agree to first try to resolve it informally by contacting us. If a resolution is not reached, any disputes shall be resolved under the laws of the State of Florida. 

7. Disclaimer 

Medical Disclaimer 

– The information provided through our Service is not intended as medical advice. You should always consult a licensed healthcare professional for medical concerns. 

– The use of our Service does not establish a patient-provider relationship beyond scheduled sessions with a licensed therapist. 

– MOODRX LLC does not guarantee any outcomes related to therapy services. 

External Links Disclaimer 

Our Service may contain links to third-party websites. MOODRX LLC is not responsible for the accuracy, reliability, or security of third-party content. 

‘As Is’ and ‘As Available’ Disclaimer 

Our Service is provided on an ‘AS IS’ and ‘AS AVAILABLE’ basis without warranties of any kind, either express or implied. 

8. Governing Law 

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. 

9. Contact Information 

For any questions regarding these Terms, Conditions, and Disclaimer, please contact us at: 

– Mail: 7901 4th ST N STE 300, St Petersburg, FL 33702 

– Website Contact Form: https://moodrx.com